Important announcements
To the attention of all passengers
Covid laboratories
To the attention of all passengers
2022-02-01 00:00

We would like to inform passengers and visitors of Sofia Airport that аs of 1 May 2022, parking prices will change at Sofia Airport’s two public car parks in Terminal 1 and Terminal 2. Details can be found here.

Level B1 of the public car parking at Terminal 2 is temporarily closed. The remaining parking levels are at your disposal. While we apologize for any inconvenience caused, we kindly ask you to observe the parking organization in place.

As of 1 May 2022 all COVID-19 related travel restrictions are lifted.

Information about travelling to different countries is published on the website of the Ministry of Foreign Affairs of the Republic of Bulgaria.

All scheduled flights arriving in the time range 8 pm–8 am will be served only at Terminal 2. This will facilitate faster processing of documents and the passing of passengers. There will be no change for flights landing on schedule before 8:00 at Terminal 1. They will not move to Terminal 2 to avoid the inconvenience of travelers and their meters and greeters. All business flights will be operated at Terminal 1.

 

Covid laboratories

For the convenience of travelers, COVID-19 testing laboratories have been set up in the public areas of Terminal 1 and Terminal 2 to issue the necessary travel health certificates.

The PCR test result is ready within 2 hours and the antigen test within 20 minutes. The services are available not only to arriving and departing passengers, but also to all citizens.

Contact:

SMDL „KANDILAROV“

+359 884 884936 – Terminal 1
+359 882 607010 – Terminal 2

GENIKA

+359 876 036577 – Terminal 2

Press releases

SOFIA AIRPORT ASKS PASSENGERS “ARE YOU SATISFIED WITH THE SERVICE?”

SOF Connect launched a program for measuring passengers satisfaction – ASQ (Airport Service Quality). Sofia Airport’s participation in the program is a request to improve the overall travel experience as a top management priority of SOF Connect. It was developed by Airports Council International (ACI) and is used by airports worldwide. The aim of the survey is to determine satisfaction with the airport experience and provide guidance on improving services and activities to meet customer expectations.

The survey consists of 34 questions related to departing passengers from their arrival at the airport to the departure on the aircraft. On a scale of 1 to 5, passengers rate Sofia Airport as accessibility and parking conditions, check-in for passengers and baggage, security checks, passport control, retail outlets and the range of products offered in them, restaurants, including the opinion on the activity of the state services operating at the airport. Some of the questions in the survey give travelers an additional opportunity to express their opinion as a comment.

There are currently 239 participating airports worldwide, of which 93 are in Europe. According to its annual passenger traffic, ACI EUROPE puts Bulgaria’s largest airport in the same group as 30 other European airports such as Seville, Krakow, Bergamo, Nice, Toulouse, Thessaloniki, Belgrade, etc.

“The addition of Sofia Airport to the survey is part of our strategic goal to improve the passenger experience. Passenger opinion is the foundation on which to build the airport’s processes and make it a desirable starting point for every journey,” said Jesús Caballero, CEO of Sofia Airport.

 

 

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