Check-in counters are located in the public departure areas of Terminal 1 and Terminal 2 and open two to three hours before the scheduled departure time, depending on the requirements of the airline. Check the electronic monitors for the number of the counter serving your flight.
If you have checked in for your flight in advance and you have a print-out of your boarding pass,, you can hand in your luggage at the designated Baggage Drop-Off counter for your flight, where it will be labelled. The airline carrier’s size and weight requirements for checked-in and hand baggage must be met.
The baggage reclaim areas are immediately after the passport/visa control desks. Please refer to the information on the displays above the conveyor belts to find out where your baggage will arrive.
Make sure that the baggage you receive is your own.
In case your baggage does not arrive or upon arrival you establish any damage to or missing items from it, please refer to the Lost & Found desk which servicesh your carrier to Sofia Airport.
In case you have already left the airport, you should directly refer to the airline within 7 days considered from the date of your journey.
We recommend that you familiarise yourselves with the rules for transportation of baggage published by your airline on its website.