Departure:
Before your trip, check which terminal your flight departs from. Be at Sofia Airport at least 2 (two) astronomical hours before the scheduled departure time of your flight.
For the convenience of travellers, COVID-19 testing laboratories have been set up in the public areas of Terminal 1 and Terminal 2 to issue the necessary travel health certificates.
Arrival:
On arriving at Sofia Airport, you need to be aware of the visa requirements for entry in Bulgaria. For transfer flights, please make your way to the transfer point following the signage.
If you have any disability or experience mobility difficulties, and wish to travel by air, Regulation 1107/2006 guarantees you relevant assistance, depending on your needs, at the airports of the European Union.
Departure:
Check-in counters are located in the public departure areas of Terminal 1 and Terminal 2 and open two to three hours before the scheduled departure time, depending on the requirements of the airline. Check the electronic monitors for the number of the counter serving your flight.
If you have checked in for your flight in advance and you have a print-out of your boarding pass,, you can hand in your luggage at the designated Baggage Drop-Off counter for your flight, where it will be labelled. The airline carrier’s size and weight requirements for checked-in and hand baggage must be met.
Arrival:
The baggage reclaim areas are immediately after the passport/visa control desks. Please refer to the information on the displays above the conveyor belts to find out where your baggage will arrive.
Make sure that the baggage you receive is your own.
In case your baggage does not arrive or upon arrival you establish any damage to or missing items from it, please refer to the Lost & Found desk which servicesh your carrier to Sofia Airport.
In case you have already left the airport, you should directly refer to the airline within 7 days considered from the date of your journey.
We recommend that you familiarise yourselves with the rules for transportation of baggage published by your airline on its website.
Departing passengers and their hand baggage are subject to a thorough check for items prohibited for carriage on board the aircraft or for compliance with restrictions on the carriage of liquids, aerosols and gels in hand baggage.
Restrictions do not apply to products purchased from shops after the security checkpoints, nor to certain medicines and foodstuffs.
Detailed information can be found at the link below:
SECURITY REQUIREMENTS
A list of prohibited items for hand and registered baggage can be downloaded from the link below:
LIST OF PROHIBITED ARTICLES
Airlines: Air Berlin, Air France, BA – British Airlines; LY – El A; E4 – Enter Air; 6H – Israir; OS – Austrian Airlines; LH – Lufthansa; G4 – Gullivair; 7W – Wind Rose.
Terminal 1
Airlines: 8Q – Onur Air; BGH – BH Air; BUC – European Air Charter; EW – Eurowings; PC – Pegasus Airlines; VBB – Alk JSC; XC – Corendon Airlines; XQ – Sunexpress
Airlines: Bulgaria Air, Air Serbia, Qatar Airways; Ryanair
Airlines: Turkish Airlines; Aeroflot; Olympic Air; LOT; TAROM; Fly Dubai
Terminal 1
Airlines: Easy Jet, Wizz Air
Departure:
Customs and passport control desks are located after the security checkpoints for passengers and their hand luggage. It is your responsibility to inform yourself in advance of the customs and passport/visa requirements of the countries you are travelling to. Pay attention to the validity of your documents. The border control counters at Sofia Airport Terminal 2 are equipped with mobile boarding pass readers. Arriving passengers: Border control points are located in the path of the arriving passenger who passes through them immediately before entering the checked baggage claim area. Terminal 2 also has 8 desks for electronic passport control, which can be used by EU citizens holding a biometric passport.
Arrival:
ALL ARRIVING PASSENGERS GO THROUGH THE PASSPORT / VISA CONTROL POINTS.
Terminal 2 also has 8 desks for electronic passport control, which are usable by EU passengers with biometric data in their passports.
We recommend that you familiarise yourselves in advance with the passport and visa requirements for entry and stay in the Republic of Bulgaria.
Specific requirements in force for passengers who travel unassisted.
PASSENGERS WITH REDUCED MOBILITY
If you have a disability or reduced mobility and wish to travel by air, Regulation 1107/2006 guarantees you assistance tailored to your needs at European Union airports.
Аs a licensed airport operator, SOF Connect AD provides assistance to all departing, arriving or transit / transfer PRM passengers free-of-charge. The assistance will be adapted to your mobility in a way prescribed by the Quality Standards.
National Enforcement Body concerning the rights of disabled persons when travelling by air – CAA
CONTACTS:
Passenger Personal Assistants Department
+359 2 937 2175 (08.30:17.00);
+359 885 840 150 (00.00:24.00);
[email protected]
Specific requirements apply when travelling with unaccompanied children or a child accompanied by one parent (all persons under the age of 18 are considered children). For the type of documents required or other information in this respect, we recommend that you contact the airline carrier.
We recommend that you contact the air carrier for the type of documents required and other related information.
In order to better inform underage Bulgarian citizens travelling abroad, we attach a link to information published by the General Directorate “Border Police” for travellers abroad
If your journey continues on another flight after you land at Sofia Airport, please see the up-to-date flight information and follow the signage to your gate. If necessary, please refer to the transfer desk. Do not forget to reclaim your baggage unless it was checked-in earlier to your final destination.
If your departure terminal is different from your arrival terminal, you can use the free inter-terminal transport service after passport and customs control.
Ask your airline in advance about any details of transfer between an international and domestic flight.
Information about any customs limitations or goods, money or other valuables subject to declaration upon entry in the country, is obtainable from the Customs Authorities. Your specific inquiries you may also refer to tel:
Up-to-date and useful information about the city of Sofia and its surroundings, arriving passengers may obtain from the official website of Sofia Municipality or from tourist information desks in the public areas of Terminal 1 and Terminal 2.