Important announcements
To the attention of all passengers
Covid laboratories
To the attention of all passengers
2022-02-01 00:00

We would like to inform passengers and visitors of Sofia Airport that аs of 1 May 2022, parking prices will change at Sofia Airport’s two public car parks in Terminal 1 and Terminal 2. Details can be found here.

Level B1 of the public car parking at Terminal 2 is temporarily closed. The remaining parking levels are at your disposal. While we apologize for any inconvenience caused, we kindly ask you to observe the parking organization in place.

As of 1 May 2022 all COVID-19 related travel restrictions are lifted.

Information about travelling to different countries is published on the website of the Ministry of Foreign Affairs of the Republic of Bulgaria.

All scheduled flights arriving in the time range 8 pm–8 am will be served only at Terminal 2. This will facilitate faster processing of documents and the passing of passengers. There will be no change for flights landing on schedule before 8:00 at Terminal 1. They will not move to Terminal 2 to avoid the inconvenience of travelers and their meters and greeters. All business flights will be operated at Terminal 1.

 

Covid laboratories

For the convenience of travelers, COVID-19 testing laboratories have been set up in the public areas of Terminal 1 and Terminal 2 to issue the necessary travel health certificates.

The PCR test result is ready within 2 hours and the antigen test within 20 minutes. The services are available not only to arriving and departing passengers, but also to all citizens.

Contact:

SMDL „KANDILAROV“

+359 884 884936 – Terminal 1
+359 882 607010 – Terminal 2

GENIKA

+359 876 036577 – Terminal 2

Press releases

12 June 2022

A NEW TEAM WILL BE TAKIN CARE FOR PASSENGER COMFORT AT SOFIA AIRPORT

Bulgarian staff being trained in Munich

A dedicated team will coordinate all activities at Sofia airport terminals in the name of passenger comfort. The new unit is headed by Andras Abel, a manager with many years of experience in airport terminals and security as well as facilities management. András joins the Sofia team directly from Munich Airport International, who are a partner in the Sofia airport project. The team will apply the experience of Munich Airport, where employees coordinate all activities on airport grounds – from monitoring queues, to the interaction of different services, to providing information to passengers – all in the name of a better passenger  experience. This model has many advantages, says Sofia Airport, because it helps different services and units to coordinate their activities, preventing difficulties for passengers.

The new structure will coordinate all terminal activities – cleanliness, temperature, access to information, interaction with border, customs and other authorities, security checks and all aspects that have a bearing on the passenger experience. The team will also be responsible for the spaces in front of the terminals, the capital’s airport added.

Eight SOF Connect employees will be trained at Munich Airport’s Training Academy next month. They will study the processes and organisation of work at Bavaria’s largest airport, with a focus on so-called terminal management. Upon their return, the Bulgarian team will apply what they have learned at the airport in Sofia, taking best practices from Munich.

“Coordination is key to making our passengers’ stay enjoyable. It means including all stakeholders in the process which might affect passengers, starting from their parking at the airport and reaching further to their boarding, all secured in safe and friendly environment. And when it comes to passengers’ satisfaction, the only way to impress them is to go far and beyond their original expectations which is at the heart of our ambition to become a 5-star regional airport in the next 5 years”, András Abel, Director Terminals at Sofia Airport commented.

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